22 June 2017Service Family Accommodation - Compensation Scheme

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Here is a useful factsheet on the compensation scheme for those of you living in SFA. It covers missed appointments and significant defects at the Move-In stage.

The effective date of the scheme is 1 April 2017; no claims for compensation for events prior to that date will be considered.  

Scope of Scheme Missed Appointments

Missed appointments can be the cause of much frustration to you as SFA occupants, especially when you are not kept informed if an appointment may be missed in real time. Therefore, in the event that IPs fail to attend a pre-arranged appointment within the agreed appointment window, and do not provide adequate notice of this, then you, as the occupant may claim for a Missed Appointment. The level of compensation will be £30 for each individual occurrence.  
There is more detail to this element as well as the Significant Defect(s) breakdown on the factsheet, including details on how to make a claim.


Ministry of Defence
Defence Infrastructure Organisation

Contains public sector information licensed under the Open Government Licence v3.0.

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